Frequently Asked Questions
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Orders shipped via "Next Day", "2nd Day" and "3-Day" are delivered to you the next day, 2nd day or 3rd day from the day they are shipped. Orders may take 24-48 hours to process (excluding weekends and holidays) and therefore may not always ship on the day the order was placed. The time of day can also affect shipping time and some orders take longer to pack and ship due to the nature of the products. Custom and personalized orders also require a longer amount of time to complete before the order can be shipped via your chosen method.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Yes, please send us an email with a description of the home theater product you are interested in. If you have a link to another site with that product, you may include it in your email. We will check with our product suppliers and see if we can carry the product and get promptly back to you.
No, sometimes when we are offering a special sale price, the only way to view this special price is to add the product to your shopping cart. Once it is added to your cart, you can see the special sale price, at which time you may choose to remove the product from your shopping cart.
Yes, if you are a registered customer and you saved your cart during a previous visit, you can pick up where you left off, the next time you log into your account from any computer. If you left products in your cart and are not a registered customer, these products will still be in your cart during your next visit, as long as, you are using the same computer.
"Factory-Reconditioned" products are returned items that have been checked for proper working condition and quality. The price you pay for a reconditioned item is much lower than at retail. By law, an item must be identified as reconditioned or refurbished to be resold. We note these products on our site with (R) at the end of the product name. Less than 1% of our products are factory-reconditioned.
No, we do not, unless you specifically request us to do so (such as companies who order frequently from us). Many companies store credit card numbers, so you do not have to remember it, however there is a danger that their servers may be hacked and your number stolen. That is why we choose not to store credit card numbers, for our customer's peace-of-mind and security.
At this time, we do not have password recovery software, so you may have to create a new account by logging in with different information.
Please allow 24-48 hours before receiving a response from HT MART. If you still have not received an email from HT MART, check your JUNK or SPAM email folders and make sure our email didn't inadvertently get redirected to one of those mail folders. If you are using a business or educational institution email account, our emails may be blocked by your company's firewall. If you are unable to receive our emails, please contact us and provide an alternate email address.
All orders are typically processed within 24-48 hours (excluding weekends and holidays) and once credit approval has been obtained, your order will ship ASAP. Orders that are placed before 11:30 AM PST are typically processed the same day that they are placed. Most products will ship out within 1-4 business days. Custom and/or Personalized items will take additional time to prepare before delivery.
The majority of all shipments have either a UPS or FedEx tracking number. A few of our products ship via USPS and may have a Delivery Confirmation number if shipped via Priority Mail. Tracking numbers will be emailed to the email address you provide during checkout. Tracking Numbers are typically sent out the day after the package has shipped.
If you ordered more than 1 item, we may send them to you in separate shipments to provide faster service. This is especially true if one item is custom, and another item is non-custom.
Currently, we are strictly an online storefront with products shipping directly from various order fulfillment locations across the U.S. Therefore, we do not have any local showroom or pick-up option at this time.
We add sales tax for all orders shipped to addresses within the states of California (CA).
We accept Visa, Mastercard, Discover Card, American Express and all methods currently accepted by PayPal, such as a direct withdrawal from your PayPal linked bank account. We also accept HT Mart issued Gift Certificates. We are not able to accept cash, personal checks and money orders, nor do we accept C.O.D. orders. Official U.S. based businesses and government institutions also have the option to pay by Business Check or Cashier's (Bank) Check with prior approval.
Simply add your products to your cart. When you are ready to pay, click the Checkout button and choose "Gift Certificate" for the payment method. You will then be asked to enter your Gift Certificate ID number. If your gift certificate amount is not large enough to cover the complete order total, the cart will re-calculate the remainder and you can then choose to pay the remainder via Credit Card or PayPal. Each unique Gift Cert ID may be used only 1 time (even if the amount is not totally used up the first time).
Add all the products you would like to purchase to your cart. When you are ready to checkout, if you are not already on "Your shopping cart" page, then click the "CART" text link or shopping cart icon at the top of any HT MART page. Next, scroll to the bottom of the shopping cart page, and you will see a box to enter your Discount Coupon Code. Enter it exactly as provided, as the entry is case-sensitive, then click the "Submit" text link or "GO" button. The Shopping Cart will then recalculate your order total.
The Card Verification Code (CVV or CVV2) is a security feature to help verify that you are in possession of the credit card and not using a stolen credit card number. The CVV is required by most merchants for online “card not present” transactions and helps reduce fraud. The 3-digit CVV code can be found on the back of a Visa, Mastercard, or Discover card in the Signature area after the last 4 digits of the credit card number. On an American Express card, the 4-digit CVV code is located on the front of the card, above the credit card number.
No, buyers must pay for an entire order via a single full payment.
Yes, we can accept Purchase Orders from other companies on a cash basis (i.e. payment via credit card). During checkout, there is a place to enter your PO Number.
Currently, this is something we do not offer as our product stock and availability vary with time.
Our web based storefront is open 24/7 to view products and place orders. However, orders are processed and shipped during regular business hours, Monday through Friday 8am to 5pm EST. Orders placed on weekends, national holidays and legal work holidays are typically processed the following business day.
For technical support, please contact the manufacturer of the product.
At this time, we are not accepting international orders or international credit cards.
We cannot ship to PO Boxes, APO, FPO, Hotels, Prisons, or addresses outside of the continental United States including Guam, Puerto Rico and the Virgin Islands.
If your shipping address is different from your billing address, your credit card verification may fail. To prevent this, please contact your credit card company by calling the toll-free number on the back of your credit card, and establish an alternate shipping address with the card issuer. This typically needs to be done 24-48 hours before placing an order. Any PayPal verified address on your PayPal account is also acceptable for delivery.